ughugh. 1 Kudo ReplyVirgin emailed me about their great new Hub 5 and if I wanted it. Please pop back to us at your earliest convenience and we'll do our very best to help. Keep your Hub 3. I work from home so it is so important to try find a solution quickly! I have checked the status in the area and there are no issues. on 01-05-2022 10:26. Contact Virgin Media support. Virgin Hub 5, red flashing light. I decide to restart it to see if it would fix,. The virgin media connect app says I have no pod connected. The top wifi light is solid green, the internet connection - 5396739. It started with dropping completely and then a flashing red light. Options. 0 Kudos Reply. This can last for anywhere up to 10 minutes, before a dimmed white light indicates that it’s ready. I have made sure every connection is fitted properly and even tried multiple Ethernet ports (just in case). Engineer came out. 6. Green power light is flashing and WiFi light is green. The only way it works now is to connect it via Ethernet cable. Internet Light. . If that fails: Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. After that the Landline Light started. Alternatives to Super Hub 2 routers. . Virgin Media. Table of Contents. • Ensure the Hub is upright, in a well-ventilated location, and, if at all possible, out of direct sunlight. If you’ve got a permanent red power light. The service status in our area shows no issues. White power light is on and Ready light is off. in Medway Kent . DO NOT reboot the hub but allow it 8 to 10 minutes to boot up and settle down. When I've booked appointments previously, the issue has f. Gaming Support. Hi There, My Hub 3 has a White/yellow stable light (not flashing). My Virgin Media App. It normally is white, but if there is an issue it will change to red. 1 from a browser?. This light flashes green when the Hub's downloading a software update. And sure enough, the Hub 3 is capable of supporting download speeds up to 1Gb. Back online seemingly at random 40 minutes later. Mumfordd04. Make sure your white cable is firmly plugged into the hub and socket at all times. Try checking with Area faults on 0800 561 0061 or if you have a VM landline 150 as small local faults are not listed on the VM status page. Flashing Red: Uh-oh, there’s a problem. Options. My router has a permanent red light, i have gone through all the steps to clear it but its still there. Press and hold the WPS/Virgin Media button on your Hub until the lights start. It will show what the Hub is doing. The “Ready” light: This LED shows that you’re connected to the Virgin Media network and should be. - 5386787. Sorry. If needed you can book a technician, order a replacement WiFi Hub, or chat to one of our team. It is booting up and should be ready in 5 minutes. the green bar is not flashing and it just. We would like to show you a description here but the site won’t allow us. Hi, My internet was fine all morning but for the last few hours internets gone down and the super hub 4 has just been flashing green for hours. on 09-12-2022 14:59. The Passphrases of the SSIDs must match. Hi, i got self installation kit with hub 3. 0 provides essential information about the device’s power status. The pods have been switched off since yesterday evening and I have plugged them in next to the hub and switched them on. Just search the 4 networks for the best deals in your location. Phone. So looks like it's something specific to my home connection. Try a pinhole reset using the hole on the back of the hub (which. then will come back on. Try our TV troubleshooting tool now. It should then pulse slowly as it connects to your Hub. We would like to show you a description here but the site won’t allow us. This flashes during set up, and then stays green for 2 minutes when you're done. I don't know what the other small light is for. Add the additional booster. It’s likely to be a loose connection in your home. Try checking with Area faults on 0800 561 0061 or if you have a VM landline 150 as small local faults are not listed on the VM status page. Just connect to the Hub, tap ‘Start the scan’ then let the app take you through the rest. That's more than enough, even for VIVID 200 - and means it's future-proof enough for any improvements the provider makes to its services later on. No issues in area currently. Switch on at the mains socket. Enter your admin name and password. Virgin media lack of interest in customers internet problems makes me wonder why people stay with them. It resets itself with a white glowing light then starts flashing green then goes back to. Red flashing LED means the hub has lost connection with the VM network. Running modem mode and your own router is a good idea for a number of other reasons, e. This could mean that you have a bad connection in your home. HUB 4 broken. Still no message in box from you. on 06-12-2021 12:09. Make sure the white cable is plugged firmly into the Hub and at the Virgin Media socket on the wall. Reset the Hub multiple times still with the light flashing red. Joining in. Logging into the advanced settings (IP address in browser) says internet has registration failure. I also wrote a full article about Virgin Hub 5 issues and the LED lights for common issues. You will see a solid white light ring if you have a Hub 4. Base LED This should flash when the. hub 5 flashing blue light. Have had txt messages from VM saying my new kit has been activated. Since this morning I have been unable to get any device to connect to the internet - although I can see the network is available. And put access to hub 5. Blue flashing light, no amount of resetting or restarting is fixing it. I’ve followed all procedures recommended by VM multiple times. We would like to show you a description here but the site won’t allow us. Switched on and off. Service status page doesn't return anything in my area. On our wavelength. I have a red light on the hub. Options. Options. Vote. App showed no fault in area so when I phoned virgin they booked an engineer for Monday. on 07-01-2023 13:02. Virgin Phone Switchover. Options. If its the latter it is more than likely an activation issue, which customer services should be able to resolve over the phone. Powered by unlimited lightning-fast broadband, our Hub serves up the WiFi strength you need to scroll, meme and stream. Turn on the router after completing the above steps and observe if the Power Light continues to flash green. White power light is on and Internet lights are off. Remember: Once the Hub is reset, it will. Hi All, I have a Hub 3. And that’s it. Now, navigate to the Advanced Settings, then click on Wireless. The faq says: This means the Hub is on, but your WiFi isn’t. Any attempt to reset or hard reset it have failed and. Nothing seems to help. White power light is on and Internet lights are blue. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. This can last for anywhere up to 10. We would like to show you a description here but the site won’t allow us. Options. Try a reset as this. Kind regards Mark. It may also flash green when the Hub is performing a software update. Options. and tells you of more local issues down to street cab/ postcode level. Read the article. This flashes during set up, and then stays green for 2 minutes when you're done. When the Wireless light on the WiFi Booster stops blinking and goes off, the copying process is complete. I have had a new Hub 5 fitted for just 2 weeks now. Go to router location and sure enough, flashing red light indicating no internet connection. 2) Turn off the hub and disconnect any Ethernet cables. I got my new hub 5 at 5th and managed to install it at that day. 3. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Everything internal was installed on the 14th of December 2022 by a virgin media engineer. Tuning in. the hub started flashing blue and wouldn’t stop we’ve reset. QuickStart, set up and connections. Have tried rebooting: switching off power for 10 seconds and switching on again; no dice. This morning, after telling Virgin how bad it is, they suggested I rebooted my modem. All in one super nifty tool. 4 – Connect the router’s power cord and turn both of them on. Ganzino. We are very sorry for the issues you are experiencing with the Hub. 2 Internet Light. Internet has been down for a day, our router is flashing yellow. Have tried resetting: holding reset button for 60 seconds; no dice. It’s white when everything is working as it should. 0. Get a clearer signal Interference can weaken your Hub’s powers, so it’s best to position it away from other electricalDisconnect all unneeded ethernet cables from the rear of the Hub. Thanks for taking the time to contact us via the Community. Sorry to hear that you're having concerns with the flashing light on your hub 5. This means the Hub is on, but your WiFi isn’t. Otherwise nothing has changed. My Virgin Media App. 1 Power Light. We have a flashing green light, and a solid green WiFi light. I have already posted on here and Virgin have done nothing. Hub 5 red light. Phone. The power light will remain on. Looks like it may need changing. on 03-04-2023 09:06. Try calling the equipment activation number they may be able to help. All lights on my virgin hub are solid green apart from the two inverting arrows under the wifi symbol. Are there any tests that forum staff can run to check whether the router is working correctly. A Virgin Media hub’s white light has a special meaning. Try. Sorry to hear there are some issues with the hub, due to the red light we'll need to arrange an engineer visit. You can get a 4G/5G Sim contract for~ £20-40 month with unlimited data and a SIM "router" - some on a 30/day contract. 168. This can happen after a software upgrade. Allow the update to finish, and the light should turn solid white afterwards. I would suggest you call Virgin, 150 from your Virgin phone, mobile or landline, or 0345 454 1111 from any other phone to report a fault. It is important to check out our full article on Virgin Media router lights if you are experiencing problems with white lights, where you notice that the light is white, or if you are experiencing flashing power lights other than having your router flashing green. Hub 4 Flashing Blue light L8tonn. on 18-02-2023 11:16. Have upgraded from hub3 to hub4 to get 1 gig broadband. 9 To make it easier to connect and move around your home, we’ll make your Booster’s WiFi network name and password the same as your Hub. also pin reset. Virgin Media has recently released a new Super Hub for customers with O2 and Virgin Media services- the Super Hub 5, which is an excellent upgrade over the older routers in the Virgin Media Super Hub range. Since Friday morning I have been having intermittent issues with my internet/hub 4. I was like, sure. I haven't had internet for 5 days now. Constant flashing white light. This has gone too. Once your new Booster is. I have no idea what the problem is (there isn’t one according to the virgin media status page) and. The technician just changed the hub and the same issue is happening. Virgin Media customers do this when their Wi-Fi doesn’t work properly. Hi . I have: - turned it on and off at the wall. on 07-01-2023 14:46. Have an orange light showing on hub box and intermittent Internet access. It acts as a sign of an entirely operational and functional state. In Router Mode the power light should be white. Try a pinhole reset (I think you'll find the pinhole on the base of the hub 5). on 06-12-2021 12:09. Hub 4 intermittent internet issues dropping out. Hello. After connecting the white cable that the - 5226547. flashing green arrows on virgin hub 3. How do I fix this. Hey, Just after some advice. Ive reset using the pin and the same thing is happening. To reboot the Virgin Media broadband Hub (also known as WiFi Hub or router) check the power supply is firmly connected to the wall socket and turn the power switch off and on again. Is it a new install, if so call: Equipment activation on 0800 953 9500. Browse to 192. Note: the red light on the Virgin Media Hub 4 has a different meaning to the one on the Hub 3,. I have tried ringing the 'helpful' faults line, who proceed to walk me through the same 'fixes' every single time, all without any success. 1) Access your hub on 192. I have 3 wifi pods in different locations of the house. On the Hub3 the bottom LED will change to magenta, on a Hub4 the LED band will be green, on a Hub5 the LED will be green. Mark as New; Bookmark this message; Subscribe to this message;. Wifi boosters are really hard for me to get connecting. street cabinet or omnibox etc. If the lights indicate a problem, try the next. Flashing white: The Hub 4 is starting up. The front LED lights on the Hub 5 display its status: Solid Green – Running correctly. The only difference is on the Hub 3 the light is a strip near the top of the router, while the Hub 5’s lights are on the bottom. Switched On Families. D01 C9W8Although the hub should be activated sometimes it is not. Press and hold the WPS button on the larger WiFi Booster for1. on 19-09-2023 03:59. It might flash or change colour when you first turn the Hub on or after a restart. 1 Power Light. Check the Hub has been activated on your account – if you’ve just received the Hub 4, make sure Virgin Media has activated the device. 5. First instance, outage in the area, took a good 16 hours to fix. Our hub 3 is online and connected to the wifi however there is no internet. We've cancelled your technician. If its the former you need a technician visit, as either the hub is receiving no signal, or insufficient signal from the network. 13 minutes ago. • Ensure the Hub is upright, in a well-ventilated location, and, if at all possible, out of direct sunlight. Very Insightful Person. Joining in. If the power button is flashing amber your hub is in recovery mode. but no change. Try restarting it, and if the problem persists, contact Virgin Media support. Users should wait for at least 5 minutes for the boot-up process to. Ensure that the Hub is in a well ventilated area and nothing is blocking the vent holes on the sides of the Hub. 2GHz is slower (0-80mbps), but has large range, and can go. Options. 1) Try the “check service,”Area status webpage" (link at top right of this forum) 2) Then also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. If you’re using a splitter, make sure that’s firmly connected, too. Wait a few minutes for the Hub to clear its settings and reboot. Hub 4's normally steady white band is now pulsating slowly. . The Wi-Fi Symbol Light The topmost light is the universal symbol for Wi-Fi. Flashing White. Virgin media hub 4 constant white flashing. In either Mode the red power light is an indication of over heating and most not be ignored. Re: Hub 5 Quickstart; blue light flashing - hard reset doesn't work - HELP! on 11-02-2023 12:07. Flashing red light – It explains there is an issue with the telephone system; check all the connections. In either Mode the red power light is an indication of over heating and most not be ignored. Red: Red lights mean there’s a snag with your connection. 1 via ethernet cable and look at the power levels and log. Only had the wifi in a few weeks i have the hub 5 and is constantly flashing red wifi has been on and off for past 3 days, been working maximum. I have been through the troubleshooting guide and checked all the connections and restarted the router but that has not solved the issue. I checked my router and it has a flashing blue light. Keeps flashing a white light. I have turned the router off and on still same issue. It’s like a. For Hub 5, Hub 5X, Hub 4. Although the LED on a hub3 should be white the cheap LEDs used can be anything from white, to yellow, to orange. White power light is on and Internet lights are blue. If that fails: Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or. On Virgin Media website says if i remember correctly, that its a phone line issue, that might not be plug in. Most likely this is a failure of the multi-colour LED control circuitry, but because this light is also the overheating indicator when red, it isn't acceptable to have the LED malfunction. When the power light is solid white, it indicates that the hub is on and working correctly. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. In order to have this rectified, we'd need to. Options. A flashing red light on your Virgin Media Super Hub could indicate a problem with your broadband connection or a loose connection in your wall socket. 0 provides essential information about the device’s power status. We have had a Hub 3 for a year with no problems. Turn the power switch off on the back of the Hub. It normally is not a hub problem, but a VM cable/cab/network problem. This is the 4th time in the space of a month my Hub 5 has stopped working completely. WPS/Virgin Media button on your Hub until the lights start blinking. Options. Any attempt to reset or hard reset it have failed and. Otherwise, go over the instructions again before contacting support. I am going to send you a private message. Options. 0 with NETGEAR R8000 Nighthawk X6 but keep VM LAN ports for TV etc in Networking and WiFi yesterday; No internet - Green flashing internet light in Networking and WiFi yesterday; Hub 4 issues in Networking and WiFi Sunday; VM booster stopped working in Networking and WiFi SundayRed power light on the Virgin Media Hub 3. • Then use the power switch to turn the unit back on. This means the Hub is on, but your WiFi isn’t. Virgin Media Super Hub 5. Throughout, I cannot connect to my router and internet through Ethernet and Wi-Fi. The red ight has been on constantly for 12 months. 1. When first powered on, you’ll see the light blink orange or amber as the router starts up. Here they are from top to bottom: The “Traffic” light: As with the Super Hub 2ac/2, the top light indicates if data is transmitted across the network. The “Ready” light: This should be on 24/7. NOW… power up the VM hub and wait 5-10 minutes for The Hub to initialise and and you should get a connection. on 30-09-2020 17:56. The Intelligent WiFi Plus is a welcome update from Virgin Media and I’d encourage anyone on the aforementioned plans to give the customer service line a call (0345 454 1111) and get the upgrade. Tried and followed all of the instructions but it's still red. It should be a solid white light if your Hub is powered on and working correctly. I did a normal router reset due to not getting nowhere close to my advertised speeds, for the hub to yet again enter the flashing green light state which is a software update. Try a pinhole reset (I think you'll find the pinhole on the base of the hub 5). The power light will remain on. If the Power light is not on, your Hub is not connected to a power source and needs to be plugged in. After that it starts the process over again and reverts back to the green. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Need help ASAP. Two LEDs on each RJ45 LAN socket (left = amber. Didn’t work at all. If the power button is flashing amber your hub is in recovery mode. Home Phone. Virgin Mobile. Check your router settings to enable WiFi. Then, it tests your broadband speed to make sure there are no issues. I have also fairly recently moved up to 650Mb broadband to combat these issues. The pod breath either blue or green sometimes white. In response to carl_pearce. Any advice guys. I have attempted to reset and hard reset which has failed, still got flashing blue lights with no Internet. We would like to show you a description here but the site won’t allow us. If it's ambient, sounds like the hub may have died. It will then start flashing orange and white as it tries to connect to the TalkTalk network. 0. 2. 1 ACCEPTED SOLUTION. But my wifi is not working. • Switch the hub back on at the power. So now in a house with nine rooms I have wifi in one room. No amount of restarting/waiting 10-15 minutes fixes it. 2. Make sure that the cable is well connected to the splitter. When I connect a laptop to the router directly it doesn't recogni. I followed all instructions and I can see green wifi icon and green light blinking. We would like to show you a description here but the site won’t allow us. Try checking with Area faults on 0800 561 0061 or if you have a VM landline 150 as small local faults are not listed on the VM status page. (normally white) coaxial cable with the screw-in connector. Have followed the instructions to the letter on set up and it is not working. Make sure the white cable is plugged firmly into the Hub and at the Virgin Media socket on the wall. 4 and 5GHz. Options. on 05-09-2022 19:01. The wifi was working fine all day and me and my boyfriend was watching tv and it said we were experiencing buffering and then the wifi cut off so we tried everything to reconnect it we went onto diagnostic and it said the hub couldn’t connect to the wifi. Hi! My virgin internet is down. Wait at least a full minute for the router to reboot. The virginmedia connect app does nothing in regards to the connecting. To troubleshoot the issue, you can: Check that your Virgin Media box is securely connected to the TV and mains power. Or buy a Mifi home router open to any network (~£50) and then get a data SIM - look at Smarty - for an example. Ensure that the white cable is securely plugged into both the Hub. That will involve a call to the support team. We would like to show you a description here but the site won’t allow us. Virgin media hub 4 constant white flashing. 0. • Ensure the Hub is upright, in a well-ventilated location and out of direct sunlight, if possible. We recently moved into our new house and have signed up with Virgin Media for our WiFi. Two green lights will flash and then stay solid on the router, as well as the white power light flashing for a while and then staying solid, alongside the two solid green lights. White through to light orange are acceptable. It doesn’t make a. In this article, we will explain each light indicator on your Super Hub 5 and the Hub 5X, what they mean, and how to troubleshoot any issues that may arise with the Virgin Media Hub 5. I decide to restart it to see if it would fix, but now its on a constant white flashing light. Internet has been down for a day, our router is flashing yellow. No devices are working after waiting a good 20 minutes. The WiFi Booster will start copying your Hub’s details. Flashing red light on box on wall in QuickStart, set up and connections yesterday WiFi pods, one flashing blue, one flashing green in Networking and WiFi yesterday Wi-Fi pod not connecting to new hub 5 router in Networking and WiFi yesterday Hub 5 flashing green light continuously. Only light showing is the Orange (white) one, unless I reboot the hub when it goes through its slow display of flashing green and red lights, then back to where we started. Phone. Blue flashing light, no amount of resetting or restarting is fixing it. The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. Make sure the white cable is plugged firmly into the Hub and at the Virgin Media socket on the wall. Hi Rob. The Wi-Fi signal was still appearing without any problems, so I turned the modem/router off and on again to reset it. Technically the colour is supposed to be "magenta", but as the LED package is a cheap and short life affair, the blue output of the RGB diode package fades and the resultant attempt at magenta looks red. WiFi box has had a flashing green light all day. The hub built in test says “Your broadband connection is down”. Enter 192. It is booting up and should be ready in 5 minutes. 1. the hub is still flashing green lights 24 hours now. Press and hold the WPS/Virgin Media button on your Hub until the lights start blinking. Section 2: Virgin Media Hub 4 Lights 2. Whenever connecting to my work-VPN, the entire router will experience intermittent outages, affecting not only the work laptop but anything connected via wifi. Internet LED. g better router features, better WiFi etc (although you could just use your own access points for WiFi alone). Switch on the power button.